Salah Yamout, COO of AAC, said, “Refining the customer experience and making it seamless is a continuous priority. With the Nissan Express Service Site certification, our service centers are now equipped to cater to our valued customers and their evolving need for quality service with the highest efficiency. Delivering world class service in the showrooms and the service centers across the network has resulted in a high customer satisfaction level irrespective of the location.”
Upon arrival, customers are welcomed immediately and checked-in using tablets that are empowered with customer information and their potential service needs using state of the art technology. The customer lounge prioritises hospitality and comfort, allowing car owners to attend to their professional & personal commitments while their vehicle gets serviced in front of their eyes. Within just 60 minutes, their vehicles will undergo major periodic maintenance servicing, a computerized quality inspection, a road test, washing and sanitizing without additional cost. Major process enhancements, a two-man technician’s concept, IT automation, workshop layout changes and state-of-the-art equipment have collectively resulted in this drastic reduction of turn-around time.
The formal ceremony to award the certification plaque was attended by Andrew Mclaughlan, Director, Aftersales- Nissan Middle East; Salah Yamout, COO of Arabian Automobiles; and Yousef Abu Alaish, General Manager – Service at Arabian Automobiles. The certification plaques were presented to respective branch managers as a token of appreciation for the company’s dedication and efforts in improving Nissan’s regional brand image.
Arabian Automobiles has the highest number of certified centers in the GCC, presenting customers with premium services, including the Express Service, which ensures the same level of high-quality inspection, cleaning and adjustment of over 50+ car components, while ensuring the car is ready within 60 minutes. To avail the service, customers can book the express service today through multiple channels through nissan-dubai.com, 800NISSAN or the mobile app.