Enhancing After-Sales Service Processes and Systems to Ensure the Best User Experience
EXEED improved the after-sales service system and processes, optimized several in-store links, including appointment scheduling, reception, and diagnosis, and developed standard operating procedures with a team of professionals. Through outstanding product power, optimized service processes, and professional staffing, EXEED applies craftsmanship to all aspects of after-sales service. Thus, customers receive service and value beyond their expectations.
Strengthening Customer Experience: Leveraging User Insight for Practical Benefits and Advantages
As EXEED expands its global service network, the brand is improving after-sales services and delivering tangible benefits to its customers. More than a hundred EXEED outlets in Eastern Europe offer scooter services and have begun offering door-to-door vehicle delivery and pick-up services; in Kazakhstan, the brand offers free roadside assistance and scooter rentals. Moreover, owners of EXEED in Eastern Europe receive VIP service at the airport.
In addition to exceptional after-sales services, EXEED goes above and beyond to offer its users a sense of privilege in various travel aspects. Valued EXEED vehicle owners have access to exclusive VIP services on the highways of southern cities in Eastern Europe, encompassing a network of 28 highway booths. The brand extends its VIP treatment to its vehicle owners by providing access to a luxurious VIP lounge at the largest airport in the region.
Looking ahead, EXEED is committed to expanding its range of after-sales rights and guarantees to provide even greater value and satisfaction to consumers in the UAE.