INFINITI is excited to announce the launch of INFINITI Assistance, a complimentary, all-encompassing roadside assistance program backed by the manufacturer. Created to provide added convenience and an enhanced ownership experience for customers in select Middle Eastern countries, this service ensures help is always just a phone call away.
Key Features of the INFINITI Roadside Assistance Program Include:
On-Site Support: Assistance for flat tires, dead batteries, lockouts, or gear/steering issues, with labor and technician travel costs covered. Parts and materials are excluded.
Towing: Free towing to the nearest authorized INFINITI Service Centre or preferred location.
Vehicle Removal: Up to two recoveries annually for vehicles stuck in sand, slopes, or overturned, within accessible areas (max 10KM off-road).
Fuel Delivery: Up to 10 liters of fuel provided if the vehicle runs out.
Battery Jump Start: Technicians will recharge a discharged battery on-site.
Lockout Assistance: Locksmith services for keys locked inside the vehicle, with labor costs covered.
Tire Replacement: Replacement of a flat tire using a spare, provided the tools and tire are available and in good condition.
Journey Continuation: Two taxi services annually to continue travel or return home after a breakdown or accident within city limits.
Accommodation: Hotel stays (up to USD 100 per night, for up to three nights) for repairs exceeding 24 hours, extended to accompanying family members.
Return Travel Costs: Repatriation of the beneficiary and vehicle to their residence if repairs exceed 72 hours, subject to dealer confirmation. This service is extended to the Beneficiary’s immediate family members if they are traveling with the beneficiary at the time of the breakdown or accident.
When contacting the 24/7 multilingual call center, expert agents will first work to resolve issues over the phone, offering fast and efficient assistance. If on-site help is needed, trained technicians will promptly arrive to provide the necessary services.
Additionally, customers can take advantage of live WhatsApp support with real-time tracking, keeping them updated throughout the process.
INFINITI Roadside Assistance Program
Starting with the 2025 model year, INFINITI Assistance will be available for five years from the vehicle’s warranty start date. The program offers a variety of free 24/7 services designed to address both everyday challenges and unique driving needs.Key Features of the INFINITI Roadside Assistance Program Include:
On-Site Support: Assistance for flat tires, dead batteries, lockouts, or gear/steering issues, with labor and technician travel costs covered. Parts and materials are excluded.
Towing: Free towing to the nearest authorized INFINITI Service Centre or preferred location.
Vehicle Removal: Up to two recoveries annually for vehicles stuck in sand, slopes, or overturned, within accessible areas (max 10KM off-road).
Fuel Delivery: Up to 10 liters of fuel provided if the vehicle runs out.
Battery Jump Start: Technicians will recharge a discharged battery on-site.
Lockout Assistance: Locksmith services for keys locked inside the vehicle, with labor costs covered.
Tire Replacement: Replacement of a flat tire using a spare, provided the tools and tire are available and in good condition.
Journey Continuation: Two taxi services annually to continue travel or return home after a breakdown or accident within city limits.
Accommodation: Hotel stays (up to USD 100 per night, for up to three nights) for repairs exceeding 24 hours, extended to accompanying family members.
Return Travel Costs: Repatriation of the beneficiary and vehicle to their residence if repairs exceed 72 hours, subject to dealer confirmation. This service is extended to the Beneficiary’s immediate family members if they are traveling with the beneficiary at the time of the breakdown or accident.
How to access INFINITI Roadside Assistance Program
To access INFINITI Assistance, customers can easily scan the QR code found in the main warranty booklet or on the driver-side door to connect directly with support services.When contacting the 24/7 multilingual call center, expert agents will first work to resolve issues over the phone, offering fast and efficient assistance. If on-site help is needed, trained technicians will promptly arrive to provide the necessary services.
Additionally, customers can take advantage of live WhatsApp support with real-time tracking, keeping them updated throughout the process.
