Ace Hardware launches drive-through at Dubai Festival City

Ace Hardware has decided to initiate their services drive-thru to avoid help customers shop within their comfort of their vehicles.
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Dubai-U.A.E. is slowly easing out of the tight restrictions with malls, cinemas, gyms and shops reopening, businesses are welcoming more customers back through their doors. However, shoppers are still wary about stepping foot in stores.

What is this service about?

Ace Hardware has decided to initiate their services drive-thru to avoid help customers shop within their comfort of their vehicles.

Ace Hardware has launched a drive-through option for customers to pick up their orders. The contact-free pick-up service means shoppers can select and pay for their goods online, and then remain in their car as their order is placed in the vehicle.

Drive-Thru is an innovative solution that gives our customers the option to safely collect their Ace orders without having to step out of their vehicles. This service is completely contactless and is in accordance with the government’s regulations on social distancing. The service is, however, only available at one of the chain’s locations, in Dubai Festival City Mall.

Hows does it work?

To use the collection option, shoppers must select the Drive-Thru / Click and Collect tab when checking out their items online. Once the order is made, Ace will email customers a link through which they can book a collection slot, followed up by a text message to confirm the time.

On the day of collection, shoppers should follow signs at the Dubai Festival City store to the dedicated Drive-Thru parking area, and then use a link sent via text message to confirm their arrival. Store employees will then load items directly into the car boot. This service does not come with a surcharge, with pick-up available between 7 am and 10 pm daily.

Is the in-store option available?

For people who want to shop in-store, Ace also offers the option to book visitation slots on its website. The slots, which can be booked for stores at Dubai Festival City, Dubai Motor City, Dubai’s Al Quoz, Yas Island and Abu Dhabi’s Mina Road, come in 15-minute intervals, and mean shoppers won’t have to queue at the doors should the store’s capacity have been reached.

As part of Dubai’s easing on restrictions last week, stores and malls must comply with social distancing guidelines and ensure visitors wear face masks. Children under 12 and adults over 60 remain restricted from entering malls or supermarkets.

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Karan Bhatia
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